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by Giuseppe TovarNovember 19, 2013

Aeroflot, Russian Airlines, is the national airline of Russia and the largest of the existing airlines in the country. In its time, it was also the most important company of the Soviet Union and the largest in the world. Its base is the International Airport of Moscow Sheremetievo.

In 1921, shortly before the end of the Russian Civil War, the new government established in Russia the Department of Administration of the Civil Air Fleet; which oversaw a new air project. One of its first duties was the grant of the Deutsch-Russische Luftverkehrs; an airline that was responsible for the routes between Germany and Russia.

On February 25, 1932, all civil aviation activities were grouped under the name of Chief Directorate of Civil Aviation, which was summarized under the acronym of Aeroflot. In 1937 commercial flights would begin; that were formerly the responsibility of the Deruluft.

In the late 1930s it became the largest airline in the world with more than 64,000 employees and operating around 3,000 aircraft.

On 15 September 1956 it became the first airline to use reaction engines regularly in their aircraft, with the Tupolev Tu-104.

In January 1971 it began to be part of the International Air Transport Association (IATA).  In the 1970s, it began transatlantic flights with a stopover in Shannon airport (Ireland); since it was the westernmost airport in Europe that did not belong to NATO.

On 15 September 1983 the license that allowed the airline to fly to the United States was withdrawn; it was returned on August 2 1990. The reason for the withdrawal was the crash of Korean Air Flight 007 which was allegedly shot down by Soviet military aircraft during the Cold War.

In 1992, after the fall of the Soviet Union, the airline was split up into over 300 regional airlines; and international flights were operated by Russian International Airlines (ARIA).  In 1994, the airline became a public company, and sold a 49% of the shares to the employees. There was also a renewal of the fleet.

The airline is famous for its logo of the hammer and sickle with wings. There were plans to replace the old logo of the hammer and sickle of the Soviet era, which some people in the west saw as a reminder of Soviet communism. However, as for more than 70 years it was the most recognizable symbol of the company, they decided to keep the logo.

In 2011, the airline acquired the assets of the Aviation Corporation of the State of “Rostekhnologii”, which includes five airlines. Also, in accordance with their plans, the airline plans to occupy 27% of the transport market in Russia in 2011 and in 2025, 45.4 % of the market.

Registered head office and customer service contact details for this airline’s headquarters:

Physical Address:

10, Arbat Str., Moscow, Russia.


Moscow 7-495 -223-55-55

Russia 8-800-444-55-55

United Kingdom 080-0026-0033

USA 866-879-7647

We would appreciate if other passengers of the airline could share with us their reviews and feedback about this airline.


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About The Author
Giuseppe Tovar
  • Izabella
    November 19, 2013 at 9:23 pm

    We flew to JFK to Moscow and St. Petersburg returned to Moscow to New York, a flight of 8 to 9 hours. All aspects were better than most of the carriers that I have flown in the past. Check-in was professional, the flight attendants were attentive, two meals were served and the food was good. The plane, an Airbus 300 as I recall, was clean and in good condition. The system gave TV entertainment, music and free movies (headphones were distributed for free). The luggage arrived with us. The connection to Moscow was simple. I can only say good things about my experience with Aeroflot, I would absolutely would fly with them again and the cost was approximately 1/2 that of what it would have been on other airlines.

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